This course provides an introduction to quality management, why quality matters, and how employees can contribute to meeting customer, business and ISO 9001 requirements.
Who Should Attend?
This course is essential for organisations who wish to ensure that their employees have an awareness of quality management principles and understand their role in supporting an effective Quality Management System.
It is also suitable for anyone who needs to understand the importance of quality, customer satisfaction, process control and continual improvement within the workplace.
No previous experience is needed to take part in the course. It is aimed at all levels within an organisation or company.
Key Skills
The course will enable learners to understand the key attributes of:
- Customer focus
- Quality objectives
- Process control
- Roles and responsibilities
- Nonconformity and corrective action
- Risk-based thinking
- Continual improvement
For more information, contact emma.carlin@esp.uk.net.